At Worldolympiadguru, we strive to provide a seamless and enriching learning experience for our users. We understand that circumstances may arise that require a refund. Please review our refund policy below for clarification on eligibility and procedures:
1. Eligibility for Refunds:
Full Refund: Refund requests submitted within the first 14 days of the course enrollment will be eligible for a full refund, no questions asked.
Partial Refund: Refund requests submitted between 15 and 30 days of course enrollment may be eligible for a partial refund, subject to a processing fee.
Non-Refundable Items:
Course Materials: Any downloadable or access-restricted course materials are non-refundable.
Certification Fees: Fees associated with certification exams or assessments are non-refundable.
Refund Procedure:
To request a refund, users must submit a written request to our customer support team via email at [email protected].
The request must include the user's name, course name, enrollment date, and a brief explanation of the reason for the refund.
Processing Time:
Refund requests will be processed within 7-10 business days of receiving the written request.
Users will be notified via email once the refund has been processed.
Payment Method:
Refunds will be issued through the original payment method used during enrollment.
In the case of credit card payments, refunds will be credited to the same credit card.
Course Access:
Upon approval of a refund request, the user's access to the course materials will be revoked.
Any completed coursework, assessments, or certifications obtained during the enrollment period will remain valid.
Exceptional Circumstances:
Refund requests beyond the specified period will be considered on a case-by-case basis, taking into account exceptional circumstances such as medical emergencies or unforeseen life events.
Modifications to Courses:
Worldolympiadguru reserves the right to modify or discontinue courses, certifications, or any part of the content without notice. In such cases, users will be offered the option to transfer to another course or receive a prorated refund.
Contact Information:
For any inquiries or assistance regarding refunds, users may contact our customer support team at [email protected].
Policy Revisions:
Worldolympiadguru reserves the right to update or revise this refund policy at any time. Users will be notified of any changes through the website or via email.
By enrolling in courses on Worldolympiadguru, users acknowledge and agree to abide by this refund policy. We are committed to addressing refund requests promptly and fairly to ensure a positive experience for our valued learners.